Last updated: August 3, 2026
We want you to shop with confidence at CityMall Global. Please review this policy before placing an order.
Return Window
You may request a return within 7 days of receiving your order. To qualify, the item must be unused, in its original condition, and returned with its original packaging, accessories, manuals, and proof of purchase.
Non-Returnable Items
For hygiene, safety, or product-integrity reasons, certain items may not be eligible for return once opened or used. This may include personal-care items, intimate goods, consumables, customized products, and items clearly marked as final sale.
Damaged, Defective, or Incorrect Items
Please contact us as soon as possible after delivery if your item is damaged, defective, or different from what you ordered. Include your order number and clear photos or videos so we can assess the issue promptly.
Refunds
Once a returned item is received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method where possible. For cash-on-delivery orders, an alternative refund method may be arranged. Processing times may vary depending on the payment provider or bank.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, CityMall Global will arrange or reimburse reasonable return shipping. For change-of-mind returns, return shipping costs may be deducted from the refund.
Exchanges
Exchanges are subject to stock availability. In some cases, the fastest option may be to return the original item and place a new order.
Order Cancellations
Orders can only be cancelled before they are processed or dispatched. Once an order has shipped, the standard return process applies.
Contact Us
To request a return or refund, contact us at citymallglobal@gmail.com with your order number and reason for the request.